User Agreement

1. Parties and scope

This agreement is made between the owner of the Salven service (“we”, “Salven”) and you, the person using the salven.ai website and its related services, including the Salven Telegram bot (together, the “Service”).

We provide services that run artificial intelligence models to create images, video, audio and 3D models at your request and store the results, and give you access to related features: your gallery, characters, AI personas, the Community and the partner program. You can use the Service on the site, through its API and through apps you connect to your account yourself (section 4). Generations are paid for with credits.

How we handle personal data is described in the Privacy Policy at /policy.

2. Definitions

• Credits: the Service’s internal unit of account, used to pay for generations.
• Generation: a model run started at your request, and its result (an image, a video, an audio file or a 3D model).
• Prompt: the text in which you describe what the model should create.
• Your Content: your prompts, the files you upload (photos, video, audio, 3D models) and the generation results in your account.
• Community: the public part of the Service where users publish works, like and comment on them, and follow authors.
• Character: a profile in the Characters section with a name, an @name and one to four photos of one person. When a character’s @name is written in a prompt, whether in the studio, in an API request or by a connected app, its photos are sent to the model with the request.
• AI persona: a profile in the Influencers section that holds photos of a person and of clothing, location descriptions and rules applied to every photo shoot with that persona. Like a character, an AI persona can be named in a prompt by its @name.
• API key: a secret string you create in Settings, under Claude & API. A program that presents it to the Service’s API acts on behalf of your account.
• Connected app: a third-party app (for example, Claude) that you have allowed, on the connection page, to act on behalf of your account: to see your username and display name, your balance, all your works (including unpublished ones and those made on the site) and the list of your characters and AI personas, start generations and effects, create characters and add files. Exactly what an app receives is listed in the Privacy Policy at /policy (section 6).

3. Acceptance

You accept this agreement when you do any of the following: sign up with email, sign in with Google or Telegram, top up your balance or pay for a plan, or start a generation.

The Service is intended for people aged 16 and over. By accepting this agreement you confirm that you are at least 16. If you are under 18, you may pay for the Service only with the consent of a parent or legal guardian.

Some video effects made from photos of people are for people aged 18 and over. By running such an effect, you confirm that you are at least 18 and that the photo shows you or someone who agreed to it. The photos are checked automatically before the run (see section 5 of /policy): if the person in a photo looks under 18, the effect does not run and no credits are taken.

If you do not agree with these terms, do not use the Service.

4. Account

You can sign in with email and password (a six-digit confirmation code is sent to your email when you sign up), with Google, or through the Telegram bot. If Telegram is linked to your account (signing in through the bot links it; you can link it to an existing account in settings), support replies and plan reminders are sent there.

You agree to:

• Provide a real email address and keep access to it.
• Not share access to your account with others and keep your password secret.
• Not create multiple accounts to claim the welcome bonus or partner rewards again, or to get around restrictions.
• Tell us through /support about any suspicious activity on your account.

Actions taken in your account are treated as yours until you tell us about unauthorized access, unless the access was gained through our fault.

An API key and a connected app act on behalf of your account: the generations they start are paid for with credits from your balance at the same prices as on the site (the price of a run can be requested in advance, without a charge) and land in your gallery, just as if you had started them on the site. Such a run starts at once, and the credits are debited without a separate confirmation in the Service: asking for the price first and showing it to you before starting is up to the program or app itself. Keep your keys secret and connect only apps you trust. You can revoke a key or disconnect an app at any time in Settings, under Claude & API: new requests made with it are refused from that moment. Anything done with your key or through a connected app is also an action in your account: the rule in the previous paragraph applies to it, with the same exceptions. How the API works, what its limits are and how to connect an app are described at /developers.

An app, or a program using your key, can create a one-time link so that you can add files from your device. The link works for 30 minutes, takes up to 10 files and needs no sign-in: anyone who has it can add files to your uploads, so do not pass it to anyone else. Disconnecting the app or revoking the key does not cancel the link: it keeps working until it expires. Files added through the link, and files an app or program copies from a web address, are saved among your uploaded files (section 8), and adding them is treated as an action in your account, under the same rule and with the same exceptions as other actions (see above in this section).

5. Credits

A top-up or plan payment is a prepayment for the Service’s services, shown on your balance as credits. Generations are paid for with credits. A model’s price in credits is shown in the studio before you start. The price of a generation is counted to a tenth of a credit (for example, 1.4 credits) and rounded up. For some models the price depends on the length of the video or audio, the number of variants or the length of the text, and the total is also shown in the studio before you start. Credits are debited when the generation starts, and a generation is considered performed once its result appears in your gallery.

A new account receives a one-time welcome bonus of 20 credits at sign-up. An account created again for a Telegram that was earlier moved to another Salven account does not receive it.

Credits never expire. They are not electronic money or a means of payment, cannot be transferred to other users and can only be spent on generations in the Service. Credits as such cannot be exchanged for money: only unused paid credits can be refunded, under the rules in section 7, including the cases described in sections 16 and 17.

Model prices in credits may change. A generation that has already started is not affected: it costs what was debited when it started. If a new price does not suit you, you can get a refund for unused paid credits under section 17.

6. Payment, packs and plans

You top up your balance in the studio: click or tap your balance in the top bar. Payment is accepted in rubles through the Russian Faster Payments System (SBP) or by bank card. Payments are processed by Freekassa: you pay on its page or confirm the payment in your banking app.

Credits are sold in packs. Pack and plan prices are set in rubles; the base price of a credit is 5 ₽. Larger packs include bonus credits, so a credit costs less in them. Prices may be shown in US dollars, converted at the Service's exchange rate for reference only; payment is always made in rubles. The ruble amount and the number of credits you will receive are shown before you pay, and that amount is what is charged.

If plans (subscriptions) are available in the Service, a plan is a prepaid month: one payment grants the plan’s credits at once and opens a one-month period. The period shows the date the plan month is paid until and does not limit how you use the credits. There are no automatic charges and no payment method is saved; you pay for each following month yourself, if you choose to.

• Paying for the same plan before the period ends extends it by another month, counted from the end of the current period.
• Paying for a different plan starts a new month from the date of payment; the remaining days of the previous plan are not carried over.
• If Telegram is linked to your account, we send a reminder 3 days before the period ends and a notice when it has ended.
• Credits received with a plan stay on your balance after the period ends.

Credits are added once the payment service confirms the payment. After paying you are returned to a page showing the payment result. If money was taken but no credits arrived, open a ticket at /support in the Payment category.

7. Refunds

If a generation fails, meaning the model returned no result or the run could not start, the credits debited for it are returned to your balance automatically. The part of the price paid from the daily partner allowance is not returned (section 14). If the credits do not come back, open a ticket at /support in the Generation category.

A result you received but do not like (composition, style, likeness, details) is not a failure: the generation was performed and its credits are not returned.

You can get a refund for unused paid credits: open a ticket at /support in the Payment category and give the date and amount of the payment. Within 14 days of a top-up or plan payment we refund the full value of the unused credits. After that you can still withdraw from the service (Article 32 of the Russian Consumer Protection Law), and the value of the unused credits is refunded minus any actual expenses we incurred on that payment.

The refund amount is the number of credits refunded × the payment amount ÷ the number of credits that payment gave, bonus credits included. Credits on your balance are treated as spent in the order they arrived, earliest first, including the welcome bonus and partner credits. Bonus credits from a pack are not refunded separately and are removed together with the paid ones.

No refund is made when:

• The credits from that top-up or plan payment have already been spent, since the service has been provided to that extent.
• The credits were free: the welcome bonus, partner rewards paid in credits, or the daily partner allowance.
• The payment is disputed with the bank or shows signs of fraud, for example it was paid from someone else’s account. The refund then waits until the check is complete and goes only to the account the payment came from.

Refunds are made by the same method as the original payment within 10 business days. The credits being refunded are removed from your balance.

These rules do not limit any rights you have under consumer protection law.

8. Your Content and rights to it

You keep the rights to your prompts, uploaded files and generation results, to the extent such rights arise under applicable law and do not belong to other people.

You grant us a non-exclusive, royalty-free, worldwide license to store, process, copy and display Your Content as needed to operate the Service: to send prompts and files to the model, store the result in cloud storage, show it to you, make previews and lighter copies for fast loading, and deliver the file for download. The license lasts for as long as the content is stored in the Service.

You are responsible for what you upload: you must have the rights to the photos, video, audio and 3D models you upload, and the consent of the people who appear in them or whose voice is heard in them.

You can delete a work in your gallery; it is permanently removed from your gallery and the Community, and the result’s original files are deleted from storage. If the work was made for an AI persona, its copy among the persona’s photos is deleted separately, on the persona’s page. If you added the work to a character’s photos, its copy stays in the character until you remove it from there or delete the character. We recommend downloading important works: the Service is not a substitute for your own archive.

9. Publishing to the Community

New works are not shown to other users or visitors of the site; a program that uses your API key and an app you have connected can see them, because they act on behalf of your account (section 4). A work appears in the Community only if you publish it yourself. When publishing you can add a title and choose whether to show the prompt. A hidden prompt does not appear on the Service’s public pages, including the page description shown by search engines and link previews.

A published work can be seen by every visitor to the site, including people without an account: in the Community feed, on the work’s own page and on your public author page together with your name, username and avatar. Other users can like it, comment, follow you, share the link and download the file, and, if the prompt is shown, copy it and reuse it in their own studio. Views of the work are counted.

By publishing a work you also allow us, free of charge and for as long as it stays published, to show it in the Community credited to you and on other Salven pages, such as the home page.

You can unpublish a work at any time from your gallery, the studio or the work’s page. It then disappears from the Community feed, the work’s page and your author page. If the work was shown on the Salven home page, write to /support and we will remove it from there too. We cannot recall copies other people have already downloaded or saved.

10. Third-party models and generation results

Generations are performed by third-party models that the Service runs through the providers fal.ai, PiAPI and OpenRouter. An OpenAI model is used to improve prompts. Model developers apply their own safety rules, so a model may refuse a request; if no result is produced, its credits are returned under section 7.

Before a prompt is sent to a model, the Service usually refines it automatically: it adds detail and translates it into English. If refinement is unavailable or the result is longer than the model accepts, your original text is sent. We try to leave text that should appear in an image untranslated. Instead of the @names of characters and AI personas, the model receives references to their photos in a form it understands, and some models also get the character’s or persona’s name. Text meant to be spoken is sent to the model as it is.

We do not guarantee that a result will be unique, match the prompt exactly or preserve a likeness to the source photo. Models may produce similar results for different users, make mistakes and distort details.

The set of models, their parameters and their prices may change: a model may be added, hidden or replaced by a newer version.

11. Characters, AI personas and images of real people

In the Characters section you can save a character: a name, an @name and one to four photos of one person. When a character’s @name is written in a prompt, whether in the studio, in an API request or by a connected app, the Service adds its photos to the request so that the model keeps the person’s appearance; AI personas work by @name in the same way. Not every model accepts characters. In effects and in the Influencers section an @name is not recognized and stays plain text. You can edit or delete a character at any time; a deleted character cannot be restored.

In the Influencers section you can create an AI persona: upload photos of a person and of clothing, describe their appearance and locations, generate photo series, animate them into video and, where the feature is available, have the persona speak text in one of the preset voices with lip-sync.

You may use a real person’s appearance or voice, whether by uploading their photos or recordings, building a character or a persona from them, or generating images and video of them, only if that person is you or you have their explicit consent. That consent must also cover processing of those photos, recordings and voice by the Service and the providers named in section 10, including outside Russia. If the person is under 18, the consent of their legal guardian is required.

You may not use characters, personas or any generations to impersonate another person; to make it look as if a real person said or did something they did not; to create intimate, humiliating or defamatory images of real people; or to deceive, pressure or extort anyone with such material.

If a person tells us that their appearance or voice was used without consent, we may unpublish the material, delete the character or persona and related material, and restrict access to the account.

12. Community rules, reports and removal

The rules in section 13 apply wherever others can see what you post: in published works, titles, comments, your name, username and profile description. In addition, in the Community you may not:

• Insult or harass other users.
• Publish other people’s works as your own.
• Post advertising in comments.

The author of a work can delete comments under it, and every user can delete their own comments.

A signed-in user can report another author’s published work, giving a reason: spam or advertising, inappropriate content, copyright infringement, or other. Reports are reviewed by a moderator.

We may unpublish a work following a report or on our own initiative if it violates this agreement or the law. An unpublished work stays in its author’s gallery. For serious or repeated violations we may delete content and restrict or end access to the Service.

Rights holders and people whose rights have been violated can write to support@salven.ai with “Legal” in the subject line, including a link to the work and a description of the violation.

13. Prohibited uses

You may not use the Service to create, distribute or attempt to create:

• Sexually explicit content involving minors. This is grounds for immediately ending access to the Service, deleting the material and reporting to law enforcement.
• Content that incites hatred, threatens violence or calls for terrorism.
• Content that infringes the rights of third parties: copyright, trademark rights, the right to protection of one’s image and the right to privacy.
• Photorealistic images, video or voice of real people without their consent, including intimate and defamatory material, and material made to impersonate another person.
• Content for disinformation, fraud or phishing, including forged documents and messages in the name of real people or organizations.

Spam and mass messaging, inflating likes, views or follows, automated access to the Service other than through its API and connected apps (section 4), circumventing its technical limits and any activity prohibited by applicable law are also forbidden. Automated access is allowed only through the API and connected apps and within their limits: scraping the site’s pages, driving the site with scripts or getting around the API’s limits is not.

A violation of this section is grounds for unpublishing and deleting material and ending access to the Service without prior notice. Unused paid credits are then refunded on request, minus our proven expenses and losses caused by the violation.

14. Partner program

The partner program lets you earn rewards for the people you bring to the Service. Current rates, levels and conditions are shown at /partner. The main rules are below.

• Participation is by application: you describe what you do and add links to your channels, and we approve or reject the application. A rejected application can be submitted again.
• Once approved, you receive a personal referral link. A visit through the link is remembered in the browser for 30 days. A new user is attributed to the partner whose link they used first, and only if they sign up for a new account.
• Your reward is a percentage of every balance top-up and every plan payment made by a user you invited. The percentage depends on your level, and your level depends on the number of invited users who have topped up at least once. You may be given an individual rate, which is also shown at /partner. A new rate applies to subsequent payments.
• Sign-ups through your own link, mutual invitations and sign-ups through your link while your participation is paused do not count.
• You can receive rewards as credits, added to your balance as soon as the invited user pays, at 5 ₽ = 1 credit rounded down to a tenth of a credit, or in rubles: rewards accumulate, and once they reach 1000 ₽ you can request a payout via SBP. The request is filed as a support ticket and the payout is made by an operator. Switching between the two leaves rewards already earned where they are.
• If an invited user’s payment is refunded or disputed with the bank, the reward for that payment is canceled: we reduce the amount accrued for payout or remove the credits paid for it, and if they are already gone we deduct it from future rewards.
• While you are an active partner, you may be given a daily allowance of free credits. It is spent on generations first, does not carry over to the next day (days are counted in Moscow time), and cannot be withdrawn or exchanged for money. If a generation fails, only the part of its price paid with regular credits is returned to your balance.
• Attract users honestly: no spam, no promises the Service does not make, and do not present yourself as a representative of Salven. If the law requires us to withhold tax from a reward, we withhold it when paying out. Before a payout we may ask for the information the law requires, for example confirmation that you are self-employed or a sole trader. Any other taxes on your rewards are your own responsibility.
• We may pause your participation or remove you from the program for breaking these rules or for signs of fraud. While your participation is paused, new sign-ups through your link do not count, no rewards accrue, no daily allowance is given and no payout can be requested. If you are removed from the program, rewards for payments showing signs of fraud or manipulation are not paid; the rest of your accrued rewards is paid on request through support.

The program’s conditions may change.

15. Service availability and liability

We make reasonable efforts to keep the Service running but do not guarantee uninterrupted operation or the outcome of any particular generation. Brief interruptions for updates and maintenance are possible.

We are not liable for interruptions caused by events beyond our control, such as force majeure, failures of SBP or banks, or Google and Telegram being unavailable, or for a model refusing a request under its developer’s rules. If a generation is not performed for such a reason, its credits are returned under section 7.

You are responsible for Your Content and for how you use generation results, including outside the Service. If claims are brought against us because of Your Content, you agree to help resolve them and to compensate proven losses caused by your fault.

If you use the Service for business purposes, our aggregate liability is limited to the amount you paid the Service in the previous 12 months and we are not liable for lost profits. Liability to consumers is governed by law.

16. Term, suspension and account deletion

This agreement is in effect from the moment you accept it until your account is deleted.

Accounts cannot be deleted from the interface. To delete your account, open a ticket at /support from your account or write to support@salven.ai from the email linked to it. We will delete the account and its data within 30 days after confirming that the request came from the account owner, except data the law requires us to keep longer, as described in the Privacy Policy at /policy.

A deleted account, its works, its characters and its AI personas cannot be restored. Free credits are lost with the account; unused paid credits are refunded under section 7, so mention this in your deletion request.

We may restrict access to your account or to individual features (publishing, comments, the partner program, the API and connected apps), including by revoking an API key or disconnecting a connected app, or end access to the Service and delete the account, if you violate this agreement, if the law requires it, or if it is necessary to stop fraud or a threat to the security of the Service and other users.

If we stop providing the Service to you for reasons other than your violation, unused paid credits are refunded in full under section 7, however much time has passed since the payment.

17. Changes to this agreement

We may change these terms. The new version is published on this page, /terms, with the update date at the top, and takes effect 14 days after publication unless it states a later date. Changes required by law or that do not make your position worse may take effect on publication.

If you do not agree with the new version or with new model prices, you can stop using the Service and get a refund for unused paid credits under section 7 (the 14-day limit does not apply in this case) and, if you wish, have your account deleted under section 16. If you keep using the Service after the new version takes effect, it applies to you.

Changes do not cancel credits already on your balance and do not shorten a plan period you have already paid for. When the price of a credit changed to 5 ₽, the credits already on balances were converted at their value in rubles.

18. Governing law and disputes

This agreement and the relationship between the parties are governed by the laws of the Russian Federation.

Before going to court you may send us a written claim through /support or to support@salven.ai with “Legal” in the subject line: describe what you are asking for and attach supporting evidence. We reply within 30 days; money under an approved refund request is returned within the period set in section 7. For users who use the Service for business purposes, this claim procedure is mandatory.

If a dispute cannot be resolved by correspondence, it goes to court. A consumer may bring a claim in a court of their choice, including the court of their place of residence or stay, or of the place where the agreement was made or performed.

19. Contact

For any questions about the Service or this agreement:

• Support ticket: /support, with the whole conversation and screenshots in one place.
• Email: support@salven.ai. For legal requests, put “Legal” in the subject line.
• Telegram: t.me/salven_help.
• All contact options: /contacts.

Support replies Monday to Friday, 10:00 to 19:00 Moscow time. When answering a ticket, an operator sees the account data needed to resolve it: balance, generations and payments.