Contacts

Get in touch with the Salven team

Ask a question, report a problem, or suggest a feature — we read every message.

Emailsupport@salven.aiFor everything — billing, bugs, legal questions. We reply within one business day.Telegram@salven_helpFast support channel. If something's urgent, write here.Support ticketsOpen a ticketDescribe your issue in a ticket — the whole thread and reply history in one place.

Support hours

Support replies Monday through Friday, 10:00–19:00 (MSK). For urgent issues you can write at any time — we try to reply outside hours but can't guarantee it.

Legal requests

Rights-holder requests, law-enforcement requests, and any legally significant communication should go to support@salven.ai with "Legal" in the subject line.